Together to Sovereign Processes
"Clarity is the basis for trust. That's why we have structured our collaboration so that you can focus fully on your business."
We are here for you
We are available for you on weekdays between 9:00 AM and 5:00 PM. We answer messages in the Chat Space reliably within 24 hours.
So you know by 10:00 AM how things are proceeding.
Transparent Dialogue
We use a dedicated Google Chat Space. This saves time, keeps everyone involved up to date, and documents your progress automatically.
No searching in mountains of emails – everything in one place.
Individual Deep Dive
For specific questions, we offer personal consultation appointments (at the agreed rate). We prepare intensively for you so that every minute delivers real value.
Plannable Freedom
You can reschedule appointments free of charge up to 24 hours in advance. We keep this slot exclusively free for you – for results that really move you forward.
Keeping Focus Together
Our response times are more than just numbers – they are our promise to you that you won't be left alone in your workflow.
"Structure is the key to creative freedom."
Your Digital Anchor
Should the Google Workspace platform ever be persistently unavailable, we won't leave you out in the cold. In this exceptional case, we activate our backup channels.
- Email Backup: See project documentation
- Phone Support: Emergency number provided in your Onboarding Guide
"True partnership reveals itself when standard paths don't work."
Report an Issue
Something not running smoothly? Please inform us by 9:00 AM on the next business day with a detailed description. We will take care of it with priority.
Workspace Updates
Questions about new GWS features will be answered for your Product Owner within five business days.
Support Guarantee
Our goal is your fluid workflow. Responses usually occur within 24h – mostly much faster.